Shipping policy

Last updated: October 30, 2026

Thank you for shopping with Busted Knuckle Woodworks. Digital downloads and physical products have different delivery processes, as explained below.

Digital delivery

Digital products are delivered electronically and do not require physical shipment. Download links are emailed to the address used at checkout when your digital purchase is ready, after successful payment and digital fulfillment. The download email is separate from your order confirmation. Check your spam or junk folder if you cannot find it, and contact us if you need help accessing your purchase. Digital delivery is handled separately from physical shipment when an order contains both types of products.

Physical shipping destinations

We offer Standard delivery in these shipping zones:

  • Continental US: the contiguous 48 states and Washington, DC.
  • Non-continental US: Alaska, Hawaii, American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, the US Virgin Islands, the Federated States of Micronesia, the Marshall Islands, Palau, and Armed Forces Americas, Europe, and Pacific addresses.
  • Canada: all provinces and territories.

Available shipping options and charges for your items and address are shown at checkout. Physical shipping under this policy is limited to these configured zones.

Processing and delivery times

Physical orders require processing before shipment. Processing time is separate from carrier transit time. Refer to any timing information provided for your item or order, or contact us with timing questions before ordering.

Any delivery times shown at checkout are estimates, not guarantees. Carrier delays, weather, and customs processing may affect delivery.

Tracking and carrier handoff

Once your order ships, we will email a shipment confirmation with tracking information if the shipping method supports it. A shipping label being created does not mean the carrier has received your package. Tracking may take time to update while the package awaits carrier acceptance and scanning. After handoff, use the carrier's tracking link for shipment progress. Contact us if your package is delayed, lost, or damaged so we can help you work with the carrier.

Shipping address changes

Please check your shipping address at checkout. Contact us as soon as possible with your order number and corrected address if you need a change. We will check whether it is still possible based on the order's processing and shipping status. A change is not confirmed until we reply, and changes after carrier handoff may not be possible.

Questions or delivery help

For help with shipping, tracking, address changes, or digital downloads, email sales@bustedknucklewoodworks.com or use our Contact Us page. Include your order number if you have one.